We measure our performance by more than just operational and financial metrics. In this report, we discuss in greater detail our integrated approach to building a sustainable business.
Interaction with our stakeholders is key to creating value and achieving sustainable growth in the long term. Accordingly, X5 actively engages with the stakeholders for whom we aim to create value in order to ensure a positive outlook for our business operations in the future.
Through our engagement with key stakeholders, including customers, employees, investors, suppliers and local communities, we take into account the expectations of all these groups and aim to realise these expectations as far as possible.
Why we interact
How we interact
Performance in 2017
Ensure high-quality products
Maximise share of goods from local producers
Build partner relationships with suppliers, coordinating promo and other sales activities
Ensure that we are able to provide ready and relevant solutions to the end consumers of our products
Create business relationships built on trust and respect
Help guarantee the health and safety of end consumers
Reduce waste and losses, increase yield and productivity
Develop more efficient ways to bring our products to consumers
Engaging in fair business practices and aiming to be a reliable partner
Adapting our business processes to enable more efficient work with small local producers
Aiming to increase the share of locally produced goods across our formats
Training events at DCs help suppliers work efficiently with X5
Nationwide distribution and logistics operations designed to integrate large federal and smaller local suppliers